British Telecom Charges

I see British Telecom are planning to surcharge customers who don't pay by direct debit. I left BT a long time ago and went to NTL because of this high-handed attitude, but BT customers might want to look at

www.ofcom.org.uk/complain/

This is just another attack on the less well off many of whom don't have a bank account (and even those who do shouldn't be letting third parties access it).

I would tell BT where to stick it and go to another provider.